Offer:
Our client in the Oil and Gas Sector is seeking the services of a Helpdesk/IT Technician to work on Tripoli, Libya. Rotational period 6 weeks on/ 3 weeks off.
Job Summary: To provide fast, reliable, and useful technical assistance on computer-related issues and concerns. The post holder will answer queries on basic technical issues and offer advice to solve them, and create a high value in IT support and knowledge provision to users within the company’s daily business.
Functions:
Key Duties and Responsibilities: • Serve as the first point of contact (POC) for users seeking technical assistance over phone or email.• Perform remote trouble-shooting through diagnostic techniques and pertinent questions.• Determine the best solution based on the issue and details provided by customers. • Walk the customer through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow up and update customer status and information.• Pass on any feedback or suggestions by customers to the appropriate internal team.• Identify and suggest possible improvements on procedures.• Performs other job-related duties as assigned by the immediate Supervisor.• Supports Company and Department policies and programs.• Observes and obeys Company rules and regulations.• Participates in Company activities, when required.• Continuously looks after his own continuous professional development (CPD).
Requirements:
Work Experience: A minimum of 5 years work experience as a Help Desk Technician or other customer support role. Experience within the Oil and Gas Industry and working in a multi-cultural environment within North Africa would be of considerable benefit and will be looked at preferably. Education: Preferably a graduate of BSc/BA in IT, Computer Science or relevant field. Microsoft Certification (MCP) in Dynamic AX is highly desirable, but not required. Licenses/Certificates: Journeyman Certificate or Technical Education and Skills Development Authority (TESDA) Certified. Skills/Competencies: • Tech-savvy with working knowledge of Microsoft Dynamics AX and SharePoint and Office products.• Deep understanding of computer systems, mobile devices and other tech products.• Ability to diagnose and resolve basic technical and hardware issues.• Innovative, inventive and analytical, able to anticipate and resolve problems with ease.• HSEQ minded, with knowledge of ISO 9000 and other Quality Management Systems.• Good grasp of the English language: verbal and written.• Exceptional technical judgment informed by extensive knowledge and experience.
Personal Attributes: • Mentally agile and physically robust: medically fit to deploy with no long-standing illnesses that will impact upon the individual’s ability to operate under pressure in austere conditions. • Due to the operating environment, the incumbent needs to be male and between the ages of 25 – 40 years of age. • A self-contained individual able to operate with minimum supervision. • Heightened cultural awareness - able to relate and build relationships with a diverse workforce. • Inclusive by nature, able to build rapport with customers and other stakeholders. • User oriented and cool-tempered. • Willing to work overtime, when required
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